Managing Diversity in Public Organizations

Purpose: This paper explores the managerial challenges posed by diversity in new requirements for effective performance in public organizations. Design/methodology/approach: Designing and implementing the diversity management agenda requires a deliberate and methodical managerial strategy that starts with a diagnosis of how diversity affects organizational performance. To take first step towards this end it is necessary to organize the studied theme in more detail. Findings :This paper has an initiative to apply supply chain framework in the context of diversity management in public services. Typically supply chain management (SCM) has been connected only with traditional or technical industries and in a less degree private or public services. This experiment shows that SCM seem to be suitable tool to study and consider diversity management themes in the context of public sector services. Originality/value: Furthermore, this research focuses underlying dimensions, concepts and approaches of diversity management, such as changes in the demographic characteristics, changes in the makeup of the workforce through the inclusion of women and minorities as well as the effects of aging baby boomers, changes in attitudes toward affirmative action.